These Terms of Service ("Terms") regulate the relationship between PauFlyt ApS ("Company", "we", "our") and customers ("you", "Customer") in connection with the provision of moving services.
By requesting a quote or accepting our quote, you fully accept these Terms. If you do not accept these Terms, you should not use our services.
PauFlyt ApS
- CVR No.: 45644723
- Address: Fussingsvej 45, 8700 Horsens, Denmark
- Phone: +45 50 32 05 60
- Email: pauflyt@gmail.com
- Website: www.pauflyt.dk
When you fill out our contact form on the website, you request a non-binding quote for a move. We will generally respond to requests within 24 hours on business days.
Our quote is based on the information you provide in the form. The quote is non-binding and may be changed if, upon visiting the site or on moving day, conditions appear to be different from those described.
A moving contract becomes binding when you have accepted our quote. Payment is due upon completion of the move, unless otherwise agreed in writing.
The price for the move is based on:
- Quantity of items/furniture
- Distance between from and to address
- Time extent (estimated number of hours)
- Any necessary equipment (elevator, hoist, etc.)
- Services included (packing, unpacking, etc.)
The quote is valid for 14 days. After this period, we may provide a new quote if conditions have changed. If on moving day there appears to be significantly larger scope than originally estimated, we reserve the right to adjust the price based on concrete assessment. The customer will be informed of this before work continues. Any adjusted price must be expressly accepted by the customer in writing before work continues.
Payment should be made via invoice, which you receive after completion of the move. We accept the following payment methods:
- Bank transfer
- MobilePay (if agreed)
- Other payment as agreed
Payment Terms: Invoices are due for payment upon completion of the move, unless otherwise agreed in writing.
If you cancel the move with less than 48 hours' notice, a cancellation fee of up to 25% of the agreed amount may be charged.
PauFlyt ApS operates as a professional moving company and is fully insured through commercial liability insurance. Our team is trained in proper handling and transportation of household items and furniture.
We perform moves with careful attention and professional procedures. However, in rare cases, damage to items may occur.
Our Responsibility:
- We cover damage to items caused by our negligence or fault during the move
- Liability is limited to replacement of the specific item up to the insurance's maximum coverage amount
- We are not liable for indirect or consequential damages, except in cases of gross negligence or willful misconduct
Important: Fragile items such as mirrors, paintings, glassware, ceramics, artwork, and decorative items must be carefully packed and protected by you before the move, unless you have specifically contracted with us to provide packing services.
If you pack fragile items yourself:
- We are not responsible for damage to inadequately packed fragile items
- Damage caused by improper packing (insufficient wrapping, exposure to breakage, etc.) is your responsibility
If you contract us to pack fragile items:
- We will pack all items according to professional standards
- We take full responsibility for damage caused by our packing during transport
- Packing services are charged separately and must be agreed in advance
For all electronics (flat-screen TVs, computers, appliances, washing machines, refrigerators, etc.):
Your Responsibility:
- You are responsible for carefully packing and protecting electronics unless you have contracted us to pack them
- Electronics are particularly vulnerable to damage and must be packed in original packaging where possible, or in protective materials
- Large or delicate electronics (such as large flat-screen TVs) cannot be transported safely without proper protective packaging and may be refused transport if inadequately packed
Our Responsibility:
- We handle electronics according to manufacturer's recommendations when properly packaged
- We do not guarantee the continued functionality of electronics where damage is not attributable to our handling or packing, as hidden defects may be present before the move
- If we pack your electronics as part of our contracted service, we take full responsibility for proper protective packing and any resulting damage caused by our handling or packing
Before We Leave:
- You have the right to inspect and test electronics at your destination before we leave the premises
- Any damage discovered at that time should be documented immediately for insurance purposes
If you have items with a total declared value of DKK 100,000 or more, you must notify us in advance when requesting your quote or at the latest before the move begins.
Notification Requirements:
- Provide a list of high-value items with their estimated values
- Allow us to assess special handling requirements and arrange appropriate insurance coverage
- Additional fees may apply for enhanced protection and handling
Without Prior Notification:
- If high-value items are discovered during the move and were not declared, we reserve the right to:
- Refuse transport of undeclared high-value items
- Proceed at customer's own risk with reduced liability coverage
- Charge additional fees for special handling
We are not responsible for damage to:
- Items that were not properly packed or prepared (unless we provided the packing service)
- Items with pre-existing quality defects that were not disclosed before the move
- Natural wear and tear or aging
- Damage caused by inadequate or unsuitable packing by the customer
- Pre-existing hidden defects in electronics or appliances
- Loss of or damage to loose items not permanently attached to furniture or buildings
Important: You must report any damage or breakage no later than 14 days after the move. This is a condition for coverage through our insurance.
How to Report Damage:
1. Take photos of the damaged item
2. Keep all damaged packaging and parts
3. Send a message to:
- pauflyt@gmail.com or call +45 50 32 05 60 with:
- Description of the damage
- Photos/images
- Original value of the item
- Repair or replacement quote (if applicable)
- Explanation of how the damage occurred
Consequence of Not Reporting in Time:
Failure to report damage within 14 days may result in loss of the right to compensation, unless the customer can demonstrate that the damage could not reasonably have been discovered earlier.
If you wish to change the moving date, you must notify us as soon as possible. Depending on how short notice is, we may not be able to accommodate the request.
Cancellation with more than 48 hours' notice: Free cancellation.
Cancellation with less than 48 hours' notice: A cancellation fee of up to 25% of the agreed amount will be charged.
Cancellation on the day of the move: Cancellation on the day of the move may result in a charge of up to 100% of the agreed amount, depending on costs incurred and resources allocated.
You are responsible for:
- Packing items in a safe and secure manner (unless we have agreed to provide packing services)
- Packing fragile items carefully to prevent breakage during transport
- Being present on moving day or ensuring a representative is present
- Informing us of any hazardous, fragile, or special items that require special handling
- Clearing spaces and pathways to facilitate safe access for our team
You guarantee that all content we are to move:
- Belongs to you or you have the right to move it
- Does not contain stolen goods or illegal items
- Does not pose a danger to our employees or to the materials
- Is properly declared, especially high-value items (100k DKK or more)
If we discover anything we suspect to be stolen, dangerous, or undeclared high-value items, we reserve the right to refuse to transport it.
Our moving services are available by agreement. While we typically operate during weekdays and certain weekend hours, we are flexible in scheduling moves to accommodate your needs.
To arrange a move:
- Contact us with your preferred moving date and time
- We will confirm availability and discuss any special scheduling requirements
- Moves outside typical business hours may be subject to additional fees
The estimated times we provide are indicative only. Actual times may vary due to:
- Traffic and weather conditions
- Parking and access conditions
- Building access restrictions or elevator unavailability
- Unexpected larger scope than originally estimated
- Other unforeseen circumstances
We will inform you as quickly as possible if there is a risk of significant delay.
We do our best to meet the agreed moving date and time. If a delay occurs:
- Minor delays of a reasonable duration, normally not exceeding five business days, do not entitle you to cancel or withhold payment
- We will keep you informed of any delays and provide updated time estimates
- We will make reasonable efforts to minimize disruption to your schedule
- If the delay exceeds 5 business days beyond the agreed date, you have the right to cancel the contract with written notice
- Upon cancellation, you will receive a full refund of any amounts paid, minus costs we have already incurred
- We are not liable for damages beyond refund in cases of delay
We are not liable for delays caused by:
- Force majeure events (extreme weather, traffic accidents, road closures, etc.)
- Circumstances beyond our reasonable control
- Third-party actions or infrastructure failures
If you wish interim storage or storage of items, this can be arranged separately. Storage costs are calculated per day or per month as agreed.
We are not responsible for natural wear, discoloration, or slight oxidation on metal items during storage. We maintain appropriate storage conditions to minimize such effects.
Our employees are trained professionals in safe handling and transportation of household items and are bound by confidentiality and professional conduct standards.
We reserve the right to:
- Decline to perform work if we assess it unsafe or impossible to move certain items safely
- Limit team size if work can be performed safely with fewer people
- Require additional fees for particularly complex or time-consuming moves
- We will disassemble furniture if necessary and feasible
- We are responsible for any damage caused by our disassembly or handling
- You are responsible for having all parts and instructions for reassembly
- We are not responsible for minor surface marks that occur despite proper handling (e.g., light scuffing on furniture bases or edges)
We cover damage to furniture that results from:
- Our improper handling or negligence
- Drops or impacts caused by our team
- Damage during disassembly/reassembly if we performed the work
We are not responsible for:
- Extremely minor surface marks from normal wear during transport (light scratches on feet, minor edge scuffing)
- Pre-existing damage or defects not documented before the move
- Damage from environmental conditions (heat, humidity, moisture) during transport
We are not liable for damage caused by:
- Weather conditions (storms, rain, snow, flooding)
- Third-party actions (theft from parking lot, accidents on the road, vandalism)
- Building defects or pre-existing damage at the destination (we are not responsible for damage to the building itself, mold, structural defects, or existing water damage)
- Force majeure (events beyond reasonable control)
All agreements regarding your move must be documented in writing (email counts as written agreement). Oral agreements or promises not confirmed in writing are not binding.
We reserve the right to change these Terms with 30 days' notice. If you do not accept the new Terms, you can terminate the agreement without consequences.
In accordance with the Consumer Contracts Act, the right of withdrawal may be limited where the service has been fully or partially performed at the customer's express request. Moving services are services that are typically performed outside the consumer's home and begin immediately after the contract is concluded. Therefore, the 14-day right of withdrawal does not apply if:
- You have explicitly requested that the service begin before the withdrawal period expires
- The service has been partially or fully performed before you withdraw
You have the right to withdraw your quote request at any time before you have accepted our quote and concluded a binding contract.
If you cancel your move before it has begun, standard cancellation terms apply (see Section 6.2). If you cancel more than 48 hours before the scheduled move, there are no cancellation fees.
If you are dissatisfied with our service, you can complain to:
PauFlyt ApS
- Email: pauflyt@gmail.com
- Phone: +45 50 32 05 60
We will handle your complaint within 14 days.
You can also complain to the Danish Consumer Complaints Board if you are a consumer:
Website: www.forbrug.dk
Phone: 39 15 12 00
These Terms are governed by Danish law, specifically:
- The Consumer Contracts Act (Forbrugeraftaleloven)
- The Sales of Goods Act (Købeloven)
- General Danish commercial law principles
Disputes are sought resolved through negotiation. If this is not successful, the Danish court system is competent.
PauFlyt ApS
Email: pauflyt@gmail.com
Phone: +45 50 32 05 60
Address: Fussingsvej 45, 8700 Horsens, Denmark
Website: www.pauflyt.dk
These Terms of Service are effective from January 2026 and replace all previous versions.
